Privacy Policy

This Privacy Policy explains how Retouch handles personal data when you use our photo and video retouching marketplace. We are the data controller for the information described here. We have written this policy in plain language so you can understand exactly what we collect and why.

We collect the minimum data we need to run the service, we never sell your data, and we never use your uploaded or retouched files to train models or for marketing without your explicit consent.

We collect the following categories of data:

We use your data only for these purposes:

Where data protection law applies, we rely on the following legal bases: performance of our contract with you (to deliver orders you place), your consent (for optional cookies and any marketing), our legitimate interests (to keep the service secure and improve it), and compliance with legal obligations (such as tax record-keeping).

Your uploaded files are visible only to the retoucher assigned to your order and to staff who need access to provide support. We use trusted service providers to operate Retouch, and they may process data on our behalf under strict contractual safeguards:

We keep account data for as long as your account is open. Uploaded and delivered order files are retained while the order is active and for a limited period afterwards so you can re-download results and request revisions, then they are deleted. Payment and invoice records are kept for as long as the law requires us to. When you close your account we delete or anonymise your personal data, except where we must keep certain records by law.

We protect your data with encryption in transit, access controls, hashed passwords, and isolation of order files. No system is perfectly secure, but we work to keep the risk low and will notify you and the relevant authority if a breach affects your data and the law requires it.

Your data may be processed in countries other than your own. Where we transfer personal data across borders we use appropriate safeguards, such as standard contractual clauses, so your data keeps an equivalent level of protection.

Depending on where you live, you may have the right to access the personal data we hold about you, correct it, delete it, restrict or object to processing, withdraw consent, and receive a copy of your data in a portable format. You can exercise most of these rights from your account settings or by contacting us. You also have the right to complain to your local data protection authority.

Retouch is not intended for children under 16, or under the age of digital consent in your country. We do not knowingly collect data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

We may update this Privacy Policy from time to time. If we make a material change we will give reasonable notice. For any privacy question, or to exercise your rights, contact us through the Contact page or by email at privacy@retouching.uk.